Step 1: Initiating a Complaint
If you have a concern, begin by discussing the issue directly with the school employee involved. Many complaints can be resolved at this level through open communication. Click here to access the complaint form.

Step 2: Submitting a Formal Complaint
If the issue is not resolved, you may submit a written, signed complaint to the school principal within five working days of your initial discussion. The principal will review the matter and provide a written decision within five working days.

Step 3: Superintendent Review
If you are not satisfied with the principal’s decision, you can escalate the complaint by submitting a written, signed complaint to the superintendent within 10 working days. The superintendent or designee will investigate and issue a written response within 10 working days.

Step 4: Board Review
If the complaint remains unresolved, you may request a Board review within five working days of receiving the superintendent’s decision. The Board will determine if the complaint warrants further review. If accepted, they may conduct an investigation, discuss the issue in a meeting, and issue a final written decision within 30 days of a completed investigation. If the Board declines to hear the complaint, the superintendent’s decision will stand as final.