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5 days ago

District
  1. Families & Community
  2. Community Resources
  3. Public Complaints Process

Public Complaints Process

Public Complaints Process

A parent or guardian of a student attending a school in the district, a person who resides in the district, a staff member, or a student who wishes to express a concern should discuss the matter with the school employee involved. 

 

STEP ONE

Initiate a Complaint

 

 

STEP TWO

A white outline of a school building with a flag on top, on a yellow circle background.

Building Administrator

 

 

STEP THREE

A white line drawing of a person sitting at a desk with a tie, on a maroon background.

Superintendent

 

 

STEP FOUR

A red circle with a white icon of three people, representing a group or community.

School Board

 

Public Complaint Form

 

Step 1: Initiating a Complaint
If you have a concern, begin by discussing the issue directly with the school employee involved. Many complaints can be resolved at this level through open communication. Click here to access the complaint form.

 

 

Step 2: Submitting a Formal Complaint
If the issue is not resolved, you may submit a written, signed complaint to the school principal within five working days of your initial discussion. The principal will review the matter and provide a written decision within five working days.

 

 

Step 3: Superintendent Review
If you are not satisfied with the principal’s decision, you can escalate the complaint by submitting a written, signed complaint to the superintendent within 10 working days. The superintendent or designee will investigate and issue a written response within 10 working days.

 

 

Step 4: Board Review
If the complaint remains unresolved, you may request a Board review within five working days of receiving the superintendent’s decision. The Board will determine if the complaint warrants further review. If accepted, they may conduct an investigation, discuss the issue in a meeting, and issue a final written decision within 30 days of a completed investigation. If the Board declines to hear the complaint, the superintendent’s decision will stand as final.


 

A complaint form for the Hermiston School District, with sections for contact information, nature of the complaint, suggested solutions, and signatures. Click to open the full accessible PDF.

Additional Information On Complaint Procedures

For full details on complaint procedures and appeal rights, please review the Public Complaints Policy by clicking the button below.

 

Public Complaints Policy